Help Center | MyOpsAgent

Help Center

Learn how MyOpsAgent works, explore our decision engine, or get in touch with support.

Search covers FAQs and key help topics.

Getting Started

Create your workspace, invite your team, and configure your first WorkItems and Resources.

Decision Engine

Understand how deterministic decisions are made, scored, and recorded.

Security & Tenancy

Learn how we isolate organisations, protect data, and enforce org‑scoped access.

Billing & Subscription

Manage plans, invoices, and payment methods with confidence.

Data Security

Encrypted connections, secure session handling, and strict access controls across all organisations.

Org‑Scoped Tenancy

Every record is bound to an org_id. No cross‑organisation data leakage by design.

Deterministic Engine

Every decision is versioned, immutable, and fully auditable with reasoning factors.

Frequently Asked Questions

Onboarding & Setup

You can create a workspace by completing the sign‑up flow. MyOpsAgent provisions an organisation, applies our universal domain model, and guides you through your first scenario.

Yes. From Workspace Settings you can invite users by email, assign roles, and manage access per organisation.
Decision Engine

The engine receives a DecisionRequest containing the WorkItem, Resources, Constraints, and Context. It scores eligible Resources based on capabilities, distance, availability, and constraints, then returns a deterministic DecisionResult with reasoning_factors.

A DecisionOverride records a human change to an engine decision. Overrides are append‑only and never modify the original Decision row, preserving a full audit trail.
WorkItems, Resources & Capabilities

A WorkItem is a unit of work that needs assignment to one or more Resources. It is industry‑agnostic and can represent jobs, visits, inspections, deliveries, or sessions.

A Resource is an assignable entity capable of performing WorkItems, such as an engineer, trainer, vehicle, or room.
Security & Tenancy

MyOpsAgent uses a shared‑schema, org‑scoped tenancy model. Every domain table includes a non‑nullable org_id and all queries are filtered by org_id, preventing cross‑organisation access.

Yes. Our domain model and tenancy strategy are designed to support data export, deletion, and strict scoping per organisation.
Still need help?

Contact our support team and we’ll get back to you, typically within 24 hours.

Contact Support