Transparent, auditable, and compliant documentation for all MyOpsAgent services.
These Terms and Conditions (“Terms”) govern your access to and use of the MyOpsAgent website, platform, APIs, and related services (“Services”). By accessing or using MyOpsAgent, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Services.
MyOpsAgent Ltd (“we”, “our”, “the Company”) provides a deterministic decision engine, operational console, AI‑assisted tooling, and integrations designed to support operational decision‑making. These Terms apply to all visitors, users, organisations, and authorised personnel who access or use the Services.
“Platform” — The MyOpsAgent SaaS application, including the deterministic decision engine, console, APIs, and AI‑assisted features.
“User” — Any individual accessing the Services, including employees, contractors, or representatives of an organisation.
“Organisation” — The legal entity that owns the MyOpsAgent account and controls operational data.
“Operational Data” — Work items, resources, rules, constraints, capabilities, and other data uploaded to the Platform.
“Personal Data” — Information relating to an identifiable individual, as defined under GDPR and UK GDPR.
“AI‑Assisted Features” — Tools that interpret unstructured input or assist with scenario exploration. These features do not make final decisions.
You must be at least 18 years old and authorised by your organisation to use the Platform. By using MyOpsAgent, you confirm that you have the legal authority to accept these Terms.
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:
MyOpsAgent’s deterministic engine produces consistent, rule‑driven decisions based solely on the data provided. You acknowledge that:
MyOpsAgent includes optional AI‑assisted tools that help interpret unstructured input or generate scenarios. These tools:
MyOpsAgent operates on a secure, shared‑schema, multi‑tenant infrastructure. Each organisation’s data is isolated using strict access controls and database‑level separation. You agree not to attempt to access data belonging to another organisation.
You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately if you suspect unauthorised access to your account.
MyOpsAgent Ltd complies with GDPR, UK GDPR, the Data Protection Act 2018, and PECR. Our processing of personal data is governed by our Privacy Policy and, where applicable, our Data Processing Agreement (DPA).
Useful regulatory links:
MyOpsAgent Ltd owns all intellectual property rights to the Platform, including the deterministic engine, console, AI‑assisted tooling, branding, design, and documentation. You may not copy, modify, distribute, or create derivative works without written permission.
Access to the Platform is provided on a subscription basis. Billing, renewals, cancellations, and refunds are governed by our Subscription & Billing Terms.
We aim to provide high availability and reliable performance. However, we do not guarantee uninterrupted access. Planned maintenance, upgrades, or unforeseen outages may occur.
You must not use the Platform to:
Full details are provided in our Acceptable Use Policy (AUP).
To the fullest extent permitted by law, MyOpsAgent Ltd is not liable for:
Nothing in these Terms excludes liability where prohibited by law.
We may suspend or terminate access if you violate these Terms, misuse the Platform, or fail to pay subscription fees. You may terminate your account at any time.
We may update these Terms to reflect changes in our services, technology, or legal obligations. Continued use of the Platform constitutes acceptance of the updated Terms.
Email: support@myopsagent.com
Address: Brighouse, West Yorkshire, United Kingdom
Company: Part of Plexity Limited, Company Number: 17161842
This Privacy Policy explains how MyOpsAgent Ltd (“we”, “us”, “our”, “the Company”) collects, processes, stores, and protects your personal data when you use our website, platform, APIs, or any related services. We are committed to safeguarding your privacy and complying with the EU General Data Protection Regulation (GDPR), UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
By accessing or using MyOpsAgent, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.
Personal data — Any information relating to an identified or identifiable individual, including indirect identifiers.
Personal information — Data that directly identifies you, such as your name, email address, phone number, or organisation details.
Operational data — Work items, resources, capabilities, constraints, rules, and other information uploaded to the MyOpsAgent platform.
Website — Refers to MyOpsAgent.com and all associated subdomains and hosted content.
Platform — The MyOpsAgent SaaS application, including the deterministic decision engine, console, APIs, and AI‑assisted features.
Controller — The organisation or individual who determines the purpose and means of processing personal data.
Processor — MyOpsAgent Ltd, when processing data on behalf of a Controller.
We collect personal and operational data when you:
This may include:
Some data may be collected automatically via cookies, analytics tools, or third‑party integrations.
We use your data to:
You may choose not to provide certain information, but this may limit access to specific features.
We implement strong technical and organisational safeguards, including:
We retain personal and operational data only as long as necessary to:
When no longer required, data is securely deleted or anonymised. You may request deletion at any time.
We may share data with trusted third parties, including:
All partners must comply with GDPR and data protection laws. We never sell your data for marketing purposes.
If data is transferred outside the UK/EU, we use approved safeguards such as:
Under GDPR, you have the right to:
Useful links:
We use cookies to improve functionality, security, analytics, and user experience. For full details, see our Cookie Policy.
MyOpsAgent uses AI to interpret unstructured inputs and assist with scenario exploration. AI does not make final decisions. All operational decisions are produced by the deterministic engine.
Email: support@myopsagent.com
Address: Brighouse, West Yorkshire, United Kingdom
Company: Part of Plexity Limited, Company Number: 17161842
For GDPR data‑subject requests (access, correction, deletion), please email support@myopsagent.com.
This Data Processing Agreement (“DPA”) forms part of the Terms and Conditions and governs the processing of personal data by MyOpsAgent Ltd (“Processor”, “we”, “our”) on behalf of the customer (“Controller”, “you”, “your organisation”) in accordance with the UK GDPR, EU GDPR, and the Data Protection Act 2018.
This DPA applies whenever MyOpsAgent Ltd processes personal data uploaded, submitted, or generated by your organisation through the MyOpsAgent platform, APIs, console, or related services (“Services”).
“Personal Data” — Any information relating to an identified or identifiable natural person.
“Processing” — Any operation performed on personal data, including storage, access, transmission, or deletion.
“Controller” — The organisation that determines the purpose and means of processing personal data.
“Processor” — MyOpsAgent Ltd, when processing data on behalf of the Controller.
“Sub‑Processor” — A third party engaged by MyOpsAgent Ltd to process personal data.
“Operational Data” — Work items, resources, rules, constraints, capabilities, and other data uploaded to the platform.
The Processor provides a deterministic decision engine, operational console, AI‑assisted tools, and related Services. This DPA governs how personal data is processed within those Services.
This DPA remains in effect for the duration of the Controller’s subscription and until all personal data has been deleted or returned in accordance with Section 12.
The Processor processes personal data solely for the following purposes:
The Controller is responsible for:
MyOpsAgent Ltd agrees to:
Security measures include, but are not limited to:
The Controller authorises MyOpsAgent Ltd to use GDPR‑compliant Sub‑Processors for hosting, analytics, infrastructure, and support services. A current list is available upon request.
The Processor will:
If personal data is transferred outside the UK/EU, the Processor will implement appropriate safeguards, including:
Upon termination of the Services, the Controller may request deletion or return of personal data. Unless legally required to retain data, the Processor will:
In the event of a personal data breach, the Processor will notify the Controller without undue delay, providing:
The Controller may request audit reports or compliance documentation. On‑site audits may be permitted with reasonable notice and subject to confidentiality agreements.
Each party’s liability under this DPA is subject to the limitations set out in the main Terms and Conditions.
This DPA is governed by the laws of England and Wales.
Email: support@myopsagent.com
Address: Brighouse, West Yorkshire, United Kingdom
Company: Part of Plexity Limited, Company Number: 17161842
For GDPR data‑subject requests (access, correction, deletion), please email support@myopsagent.com.
This Data Retention Policy explains how MyOpsAgent Ltd (“we”, “our”, “the Company”) stores, retains, archives, and deletes personal and operational data processed through the MyOpsAgent platform. This policy is designed to comply with the UK GDPR, EU GDPR, the Data Protection Act 2018, and industry best practices for SaaS and enterprise systems.
The purpose of this policy is to ensure that:
This policy applies to all data processed by MyOpsAgent Ltd, including:
Different types of data are retained for different periods based on operational needs, legal requirements, and industry standards.
Includes work items, resources, capabilities, constraints, and rules.
Decisions generated by the deterministic engine are immutable and stored for auditability.
We only retain the minimum amount of data necessary to:
When data reaches the end of its retention period, it is securely deleted or anonymised using industry‑standard methods. This includes:
Customers may request:
Requests are processed in accordance with GDPR and our Data Processing Agreement (DPA).
Some data must be retained longer to comply with:
Retention periods may be extended if:
MyOpsAgent Ltd regularly reviews retention schedules to ensure compliance with:
Useful regulatory links:
For questions about this Data Retention Policy, contact:
Email: support@myopsagent.com
Address: Brighouse, West Yorkshire, United Kingdom
Company: Part of Plexity Limited, Company Number: 17161842
MyOpsAgent Ltd is committed to maintaining the highest standards of security, privacy, and operational integrity. This Security Overview outlines the technical, organisational, and procedural safeguards used to protect customer data and ensure the reliability of the MyOpsAgent platform.
Our security framework is built on the following principles:
MyOpsAgent uses industry‑standard encryption to protect data at all stages:
MyOpsAgent operates on a secure, shared‑schema, multi‑tenant architecture. Each organisation’s data is isolated using:
Access to the platform is protected by multiple layers of authentication and authorisation:
MyOpsAgent is hosted on secure, GDPR‑compliant cloud infrastructure with:
The MyOpsAgent platform is designed with security at its core:
AI‑assisted features are designed with strict safeguards:
Data is retained only as long as necessary for operational, legal, or contractual purposes. Upon request or account termination:
MyOpsAgent maintains comprehensive monitoring and audit logging:
MyOpsAgent Ltd maintains a formal incident response plan, including:
MyOpsAgent Ltd complies with:
Useful regulatory links:
To maintain security, customers must:
For security inquiries or to report a vulnerability, contact:
Email: support@myopsagent.com
Address: Brighouse, West Yorkshire, United Kingdom
Company: Part of Plexity Limited, Company Number: 17161842
This Service Level Agreement (“SLA”) forms part of the agreement between the Customer (“you”, “your organisation”) and MyOpsAgent Ltd (“we”, “our”, “the Company”). This SLA defines the service levels, uptime commitments, support response times, and responsibilities relating to the use of the MyOpsAgent platform (“Services”).
This SLA applies to all paid subscription plans unless otherwise stated in a separate enterprise contract. Free or trial accounts are excluded from uptime guarantees and priority support.
MyOpsAgent Ltd commits to a monthly uptime percentage of:
Uptime is calculated monthly and excludes:
We may perform scheduled maintenance to improve performance, security, or reliability. When possible, maintenance will occur during low‑traffic periods and will be announced in advance.
MyOpsAgent Ltd provides support through email and ticketing channels. Response times depend on the severity of the issue:
| Severity Level | Description | Target Response Time |
|---|---|---|
| Critical (P1) | Platform unavailable or major functionality failure affecting all users | 2 business hours |
| High (P2) | Significant degradation affecting core features | 4 business hours |
| Medium (P3) | Non‑critical issues or bugs with workarounds | 1 business day |
| Low (P4) | General questions, UI issues, or minor defects | 2–3 business days |
To ensure service quality, the Customer agrees to:
If uptime falls below the guaranteed level, you may be eligible for service credits.
| Monthly Uptime | Service Credit |
|---|---|
| 99.0% – 99.89% | 5% of monthly fee |
| 95.0% – 98.99% | 10% of monthly fee |
| Below 95.0% | 25% of monthly fee |
Service credits:
This SLA does not apply to downtime or issues caused by:
MyOpsAgent Ltd maintains strict security controls, including encryption, multi‑tenant isolation, access controls, and continuous monitoring. Data protection is governed by our Privacy Policy and Data Processing Agreement (DPA).
Standard support hours:
Enterprise plans may include extended support hours or dedicated support channels.
We may update this SLA to reflect improvements, service changes, or legal requirements. Updates will be communicated in advance where possible.
Email: support@myopsagent.com
Address: Brighouse, West Yorkshire, United Kingdom
Company: Part of Plexity Limited, Company Number: 17161842
These Subscription & Billing Terms (“Terms”) govern paid access to the MyOpsAgent platform and form part of the agreement between you (“Customer”, “Organisation”) and MyOpsAgent Ltd (“we”, “our”, “the Company”). By subscribing to or using any paid features of MyOpsAgent, you agree to these Terms.
MyOpsAgent is offered on a subscription basis. Plan features, usage limits, and pricing are displayed at the point of purchase or on our pricing page. We reserve the right to update or modify plans at any time, with reasonable notice provided to active subscribers.
Subscriptions are billed either monthly or annually, depending on the plan selected. Billing begins on the date you subscribe and renews automatically unless cancelled.
Payments must be made using approved payment methods (e.g., credit/debit card, bank transfer, or other supported processors). You authorise us to charge your payment method for recurring subscription fees.
If a payment fails:
Prices may be subject to VAT, sales tax, or other applicable taxes based on your location. You are responsible for paying all required taxes unless otherwise stated.
We may update subscription pricing from time to time. Any changes will apply at the start of your next billing cycle. You will be notified in advance and may cancel before renewal if you do not agree to the updated pricing.
You may upgrade or downgrade your subscription at any time.
Downgrading may result in loss of features, reduced limits, or restricted access.
You may cancel your subscription at any time through your account settings or by contacting support. Cancellation stops future billing but does not provide refunds for the current billing period.
MyOpsAgent Ltd does not offer refunds for partial billing periods, unused time, or unused features. Refunds are only issued where required by law or under exceptional circumstances at our discretion.
We may offer free trials for certain plans. Trial duration and eligibility are displayed at signup. When the trial ends:
We may suspend or restrict access if:
We will make reasonable efforts to notify you before suspension unless immediate action is required.
We may terminate your subscription for:
Upon termination, access to the Platform will cease, and data may be deleted in accordance with our Data Retention Policy.
You retain ownership of all operational and personal data uploaded to the Platform. MyOpsAgent Ltd acts as a Processor under GDPR when handling your data.
Data processing is governed by our Data Processing Agreement (DPA).
We may update, enhance, or modify the Platform at any time. Significant changes will be communicated in advance where possible.
To the fullest extent permitted by law, MyOpsAgent Ltd is not liable for:
Email: support@myopsagent.com
Address: Brighouse, West Yorkshire, United Kingdom
Company: Part of Plexity Limited, Company Number: 17161842
This Acceptable Use Policy (“AUP”) governs how users (“you”, “your organisation”) may access and use the MyOpsAgent platform, website, APIs, and related services (“Services”). This AUP forms part of the Terms and Conditions between you and MyOpsAgent Ltd (“we”, “our”, “the Company”).
By using the Services, you agree to comply with this AUP. If you violate this policy, we may suspend or terminate your access to the Services.
You must use the Services responsibly, lawfully, and in a manner that does not harm the platform, other users, or the integrity of MyOpsAgent’s deterministic decision engine and multi‑tenant infrastructure.
You must not use the Services to engage in any of the following activities:
You are responsible for ensuring that all operational data uploaded to the platform:
MyOpsAgent’s deterministic engine relies on the accuracy of your data. Incorrect or incomplete data may lead to incorrect decisions, for which you are solely responsible.
MyOpsAgent includes optional AI‑assisted tools that help interpret unstructured input. You must not:
You must take reasonable steps to secure your account and data, including:
You must notify us immediately if you suspect unauthorised access or a security breach.
When using MyOpsAgent APIs, you must:
You must not upload or transmit content that:
MyOpsAgent Ltd may monitor usage for security, compliance, and performance purposes. We may take action if this AUP is violated, including:
If you believe this AUP has been violated, please contact us immediately at:
Email: abuse@myopsagent.com
We may update this AUP to reflect changes in our services, technology, or legal obligations. Continued use of the Services constitutes acceptance of the updated policy.
Email: support@myopsagent.com
Address: Brighouse, West Yorkshire, United Kingdom
Company: Part of Plexity Limited, Company Number: 17161842